FAQDo I have to book a time slot in advance?
No, for tours along with other people you don't need to book in advanceCan I use the Citycard for a boat trip?
Yes. You do not need to make a reservation and can simply come with you Citycard to our ticket office and there the cashier will tell you at what time the next boat leaves where you can joinUp to where do the boats sail?
We only sail in the historical centre of Ghent - with Kantienberg/Bijloke as furthest points (so we don't sail to Sint-Martens-Latem/Drongen/etc.)I bought a voucher from my hotel or on online ticket, do I still need to book a time slot?
No, you can just come with your voucher to our ticket office and there the cashier will tell you at what time the next boat leaves where you can joinWhat in case of rain?
We have fully covered boats that we can deploy in case of rainAre there fixed departure times?
No, there are no fixed departures times. Normally there are departures every 15-20 minutes in summer. You can register at our ticket office and there the cashier will tell you at what time the next boat leaves where you can joinWhat are the opening hours?
Opening hours can be found here: https://www.gent-watertoerist.be/en/contacteer-bootjes-gentWhere do I board?
Our jetty of Gent-Watertoerist can be found here : https://www.google.com/maps/place/Gent-Watertoeristemail@example.com,3.7187454,17z/data=!3m1!4b1!4m5!3m4!1s0x47c37147aafb3dc1:0x64583b446fecd401!8m2!3d51.0553287!4d3.7209341 Our jetty of Rederij De Gentenaer can be found here : https://www.google.com/maps/place/Rederij+de+Gentenaerfirstname.lastname@example.org,3.7198842,17z/data=!3m1!4b1!4m5!3m4!1s0x47c371480bda2a71:0xf6a40d2382e2090e!8m2!3d51.0562072!4d3.7220729Where does the boat sail past?
Itineraries can be found here: https://www.gent-watertoerist.be/en/info/routesWhat are the payment options?
You can pay either by cash or card (Maestro, Mastercard, Visa, Contactless, Apple Pay, V-Pay)What languages are spoken on board?
Depending on what the customers on board speak, we will guide in Dutch, French or EnglishAre dogs allowed on the boat?
YesIs the boat wheelchair accessible?
You can get to the boat in a wheelchair and then the person in question will have to get into the boat (with assistance). The wheelchair cannot be brought along on the boat, but can remain safely on our jettyCan the buggy come on the boat?
No, you can safely leave the buggy on our jettyIs there a toilet on board?
No, the nearest public toilet can be found under St-Michael's bridge or at VeerlepleinCan I park nearby?
Yes, there are several underground car parkd in the area. For more info: https://stad.gent/en/mobility-ghent/parking-ghent/parking-garagesWhat is the maximum capacity?
450 persons We have 10 open boats with space for 25 people each 3 covered boats with space for 60 persons each 2 ecological boats with space for 10 persons eachCan I buy a gift voucher?
Yes, you can buy a gift voucher at one of our jetties (Graslei or Groentenmarkt) as well as in our office (only cash payments here)Are there life jackets on board?
Yes, these are located in the bins in the middle of the open boats or at the front of the covered boatsAre COVID measures still in force?